General Information
Welcome Why Use Unique? Who Should Use Unique? When You Need Help
Technical Support Unique Web Site Software Maintenance FAX Support
Phone Support Hardware Requirements
Welcome to Unique Salon Software. The developers of the Unique Salon Software are experienced salon owners who know the features that professional business minded Salon and Day Spa owners must have to be competitive today. You will find those features in the Unique Salon Software.
This User's Guide is the place to begin with the Unique Salon Software. The User's Guide shows you how to install the Unique Salon Software and is also your main source of reference.
Following this manual, you will want to turn to the online help system built into the Unique Salon Software application.
Unique is one of the easiest, fastest, and most complete Salon Software currently designed for all versions of Microsoft Windows including Windows Vista. Its full accounting system, built into the application, makes it second to none in the Salon Software industry.
Unique Salon Software is designed for busy Salon owners that want to run their salon and not spend their valuable time learning how to run a software program. We want you to run your business and not spend your time being a computer nerd. If you want to be up and running in a short time, then you have the right software for your salon or spa.
When you need help while working with the Unique Salon Software, the first place to turn is this documentation, which is your User's Guide. . You can also access the Unique Salon Software documentation online from the Unique Salon Software technical support section.
The Unique Salon Software Corporation is committed to providing the best possible technical support for it users. Unique Technical Support offers a complete portfolio of high quality, innovative technical support services to help you get the most from your Unique Salon Software. This section describes the technical support resources available to you for free and by purchase.
New User Support
New Unique users are entitled to the following Technical Support Services. Users who have made a full purchase of the Unique software are entitled to 1 year of free standard technical support after which you may purchase upgrades. Users that are on an ongoing subscription basis will be entitled to free standard technical support and all upgrades will be free.
· Unique Web - Standard support
· Unique email - standard support
· Unique Maintenance Updates - Free with subscription
· Unique Upgrades - Free with subscription
· Unique Fax Support - Free with subscription/1 year with Purchase of the unique Salon Software
· Unique Standard Telephone support - Free with subscription and free for 1 year with purchase.
· Unique Priority Telephone and Email - Purchase plan - Please call for current pricing
Unique After hours support - Purchase plan - Please call for current pricing
Unique Web ( http://www.uniquesalonsoftware.com )
The Unique Website is the cornerstone of Unique Salon Software Technical Support because it allows us to provide timely support information to users throughout the world. The Unique Web's Technical Support pages are a valuable resource for:
- Unique Salon Software Support News
- Frequently Asked Questions
- Updates
- Documentation
- Submitting technical support tickets.
Unique Salon Software Product Maintenance
Software must be maintained. Just as you maintain your automobile, so should you maintain your Unique Software and your computer. Our goal is to provide software maintenance during your support period as they become available on a timely basis.
Maintenance updates are made available for download from the Unique Website.
Unique Product Upgrades
The Unique Salon Software staff is constantly adding new functionality to Unique. An important part of your purchase of Unique is the assurance that the product will evolve with changes in technology. After all, you do not want to be stuck with a product that has become obsolete.
The cost for Unique upgrades are determined and announced at the time an upgrade is released. If you are on a subscription account, then your updates will be sent to you free of charge.
Unique Fax support is available. This service is available as a standard support option. It's free to subscribers and it's available for 1 year to users that have purchased the Unique Salon Software program. Fax your questions to (817) 795-4357.
Most questions are already answered in your Unique Users Guide or on the software help menus.
Please use these options as your first source of help. If you need support for a question that has not been
answered in your Users Guide, then call the support phone number : 817-795-4146 ext 3
·Standard Telephone Support hours are from: 10:00 a.m. to 5:00 p.m. CST Tuesday through Friday
Please note: We do check our message on weekends for emergency situations.
Note: Please visit our Technical Support link on our Website: www.UniqueSalonSoftware.com
Unique Priority Support Plans
If you will need technical support outside of the Unique Standard support plan, call for pricing.
·A 100% Compatible Pentium Processor computer with a 1GB Processor or Higher.
·Windows XP/XP Pro/Windows Vista operating system.
·One CD-ROM Drive.
·One hard disk with a minimum of 65 Mbytes of free disk space.
·256 Megs RAM memory.
·A SVGA Color Monitor set to 800X600 resolution or higher
·Any windows compatible printer, with the capability of 132 columns compressed print mode.
·1 USB port for the barcode connection
·1 USB port for cash-Drawer/Receipt printer connection
Optional Hardware
· A cash drawer that can be electronically attached to your computer.
· A 40-column receipt printer for printing Sales Register receipts.
· A BarCode Scanner
· A Credit Card Scanner.
· A Zip drive or memory flash drive for backups.
Re-Loading Unique
According to your license agreement, you cannot copy the software. However, you can remove the Unique program authorization from the main computer and load it on another computer. However, the program will not run on the main computer. To remove the program from your main computer, please call Unique for an uninstall verification code.
Re-Loading Unique On Another Computer
Reloading the Unique Software on another computer requires you to install the original master disk and then
the last updated disk that was sent to you If you have one. You will then take the backup you made from your
old computer and then restore it on your new computer.
Networking
We strongly recommend that you have someone(professional) that has setup a network before to configure and manage your computer networking.
This section is for salons that intend to have more than one computer networked together. The Unique Software is network ready by default. Unique does not require any special type of configuration to run on a network system since most of the configuration is done by the networking capabilities built into the windows operating system. Unique will then take advantage of these functions internally. Your network personnel will have to make the necessary network wire connection form computer to computer, then map the computer drives and enable network sharing of both drives. Your network personnel will then create a shortcut at the workstation desktop (secondary or back office computer) that will be linked to the UBSWIN.EXE Unique Software program that is running on the main computer (or server).. From the new shortcut that is created you can launch the Unique Software as you currently do at the main computer.
Do not install the Unique software on the workstation. All data and network record locking is handled from the Unique software that is located on the server.
SEE: Installing Unique
Here's the approach we recommend for using the User's Guide:
Start with the Installation & Learning Unique chapter to learn how to install and use Unique
Follow the instructions in the Getting Started chapter to make sure you have Unique set up the way you would like to use it.
Briefly work your way sequentially through the remainder of the User's Guide and review the other chapters to experience the flavor of how Unique works.